Our services

Above all, we give the project team peace of mind that their community is taken care of, and enable them to focus on the work that matters most.

Providing a 24x7 moderation team for your social channels of choice (e.g., Telegram, Discord)
Answering community questions, providing basic technical support, escalating any issues
Deleting spam and inappropriate content, keeping the channels on topic
Engaging in basic banter with community members to foster quality discussions
Assisting with social media events (e.g., AMAs, contests)
Administering chatbots and automation tools
Providing reports and statistics on community health
Performing all quality management and human resource functions for the moderation team

Providing an experienced crypto community expert to work closely with the project CMO/CGO
Studying project materials daily to ensure up-to-date, expert-level knowledge
Engaging with community members daily, building “first name basis” relationships
Identifying key community members to promote ambassadorship
Organising and capitalising on key members to complete community objectives
Creating and promoting community activities to increase participation

Strategising on community engagement and growth activities
Advising on communications, product development, and marketing campaigns
Setting up social platforms (e.g., Discord, Telegram) with appropriate branding and configuration
Supporting the project through building the initial community

Driving community engagement and participation through innovative and interactive game mechanics
Organising reward systems that incentivise community members to participate in activities, contribute to discussions, and promote the project
Designing and executing viral campaigns and contests that leverage the power of social media, encouraging community members to share, like, and comment on project-related content, leading to increased visibility and organic growth
Identifying areas for improvement during campaigns based on community feedback and engagement metrics

Why Outsource?

24/7 resources are expensive; take advantage of an economy of scale by outsourcing to professionals

With access to expert community managers and data-driven insights, we help make more informed decisions about the community and its needs

Typical hidden costs ($$$) are built-in when outsourcing:
- Hiring
- Training
- Performance Management

Defiants bring a wealth of experience and insight that can help sidestep common issues and ensure a good first impression

As the community grows, Defiants can scale its support to meet the needs of the expanding community, ensuring continued engagement and growth.

Managing a community can be time-consuming and resource-intensive. Outsourcing frees up internal resources to focus on core business activities.

Helping your community leap into web3