Our services
Above all, we give the project team peace of mind that their community is taken care of, and enable them to focus on the work that matters most.
Community moderation
- Providing a 24x7 moderation team for your social channels of choice (e.g., Telegram, Discord)
- Answering community questions, providing basic technical support, escalating any issues
- Deleting spam and inappropriate content, keeping the channels on topic
- Engaging in basic banter with community members to foster quality discussions
- Assisting with social media events (e.g., AMAs, contests)
- Administering chatbots and automation tools
- Providing reports and statistics on community health
- Performing all quality management and human resource functions for the moderation team
Community Activation
- Providing an experienced crypto community expert to work closely with the project CMO/CGO
- Studying project materials daily to ensure up-to-date, expert-level knowledge
- Engaging with community members daily, building “first name basis” relationships
- Identifying key community members to promote ambassadorship
- Organising and capitalising on key members to complete community objectives
- Creating and promoting community activities to increase participation
- Establishing additional personas through alternative accounts to help build momentum
- Driving user involvement with your products, services, or website leveraging game mechanics and rewards
consulting
- Strategising on community engagement and growth activities
- Advising on communications, product development, and marketing campaigns
- Setting up social platforms (e.g., Discord, Telegram) with appropriate branding and configuration
- Supporting the project through building the initial community
guerilla marketing
- Monitoring GM activity for quality and training purposes
- Generating light discussion and traffic, focusing on social media platforms to improve optics
- Debunking FUD (fear, uncertainty and doubt) and misinformation
- Maintaining compliance by routing target conversations to unofficial accounts
- Defining and providing KPI analytics to quantify and qualify community traffic
Why Outsource?
Significantly Cheaper
24/7 resources are expensive; take advantage of an economy of scale by outsourcing to professionals
Improved decision-making
With access to expert community managers and data-driven insights, we help make more informed decisions about the community and its needs
Predictable costs
Typical hidden costs ($$$) are built-in when outsourcing:
- Hiring
- Training
- Performance Management
Wealth of experience
Defiants bring a wealth of experience and insight that can help sidestep common issues and ensure a good first impression
Scalability
As the community grows, Defiants can scale its support to meet the needs of the expanding community, ensuring continued engagement and growth.
Time Savings
Managing a community can be time-consuming and resource-intensive. Outsourcing frees up internal resources to focus on core business activities.
Start Building
Helping your community leap into web3